Tour agreement

The following contract details the agreements between DISCOVERTURKEY TRAVEL, (“DiscoverTurkey”) and you with respect to your travel with us. Please read this document carefully as the deposit and payment for your trip constitutes consent to all conditions and provisions included.

Tour Costs and Inclusions

All tour costs are based upon the specified services in your customised itinerary as per the “Inclusions” section. Tour costs generally include accommodations; private sightseeing with local, English-speaking guides (unless touring is specified as group or lodge-based touring) as specified in the itinerary; admission fees (unless otherwise specified); meals as indicated in detailed itinerary (B=breakfast, L=lunch, D=dinner); accommodation taxes and service charges; regional surface transportation; internal flights (if specified as included); airport, train station and/or port transfers as specified; government fees and local handling charges; travel visas (if specified as included); the full services of DiscoverTurkey and our associate offices overseas before, during, and after your trip; pre-trip travel documents. Itemised cost breakdowns are not available. Please refer to the “Inclusions” section of your personalised itinerary for detailed information regarding which services are included in your tour cost.

Quoted tour prices include extensive personalised planning and operational charges, and are based on current rates of exchange, airfares, tariffs and taxes as of the date of issuance of your itinerary. Prices are valid for the travel dates specified in your confirmed itinerary. DiscoverTurkey reserves the right to increase tour prices to cover increased costs, airfares, tariffs and taxes, and to reflect fluctuations in foreign exchange markets. Prices are based on the number of travellers in your party; additions to or withdrawals from the group may alter the price for each participant.

Items Not Included

Unless otherwise specified in your detailed itinerary, international flights, private air charters, airport departure taxes, gratuities, laundry, alcoholic beverages, excess baggage charges, visa fees for visas obtained on arrival, travel insurance, tours indicated as optional or not specified in the itinerary, items of a personal nature, and any items not specifically listed as included, are not included.

Reservations, Deposits & Payments

Reservations may be made through a travel agent or by contacting DiscoverTurkey. A $1,000 per person deposit is required in order to confirm services. Full payment is due no later than 90 days prior to tour start date. For tours booked within 90 days of tour start date, the entire tour cost must be paid at the time of booking. Payments may be made by Visa, MasterCard. All services and payments are non-transferrable.

Note: Certain tour destinations, or tours booked during peak travel dates, require additional advance deposits and/or have different payment terms and conditions; in such cases, the payment terms will be specified in the confirmed detailed itinerary.

Cancellations & Refunds

All cancellations and refund requests must be made in writing to Istanbul Office. Your cancellation date will be the date we receive your notice. No verbal refund requests will be honoured.

Deposits are non-refundable. Refunds of final payment will be honoured as follows:

Notice received between 61-90 days prior to scheduled tour: 75% refund

Notice received between 31-60 days prior to scheduled tour: 50% refund

Notice received 30 days or less prior to scheduled tour: No refund

Note: Certain tour destinations, or tours booked during peak travel dates, require additional advance deposits and/or have different payment terms and conditions; in such cases, the payment terms will be specified in the confirmed detailed itinerary.

Cancellation penalties and fees imposed by our suppliers may be additional and, if imposed, will be deducted from the above refunds, if any. No refunds will be made after commencement of your tour, whether for early termination, voluntary absence from the tour or for any unused services. Your decision not to travel due to State Department warnings, fear of travel, illness, or any other reason, will be deemed a cancellation. If a flight or other delay for any reason causes you to miss services, no refunds will be given.

Please see our Limits on Responsibility elsewhere in these pages. A change of trip date or change of travel destination(s) will be treated as a cancellation and cancellation fees will apply. Please allow eight weeks for administration of refunds. Comprehensive travel insurance (including trip delay, trip cancellation, trip interruption, and baggage) and health, accident and medical evacuation insurance are strongly recommended.


All air fares are subject to restrictions, cancellation penalties, change fees, and general airline policies and may change without notice. Certain airfares are subject to airline administration fees. Internal air arrangements are confirmed on commercial or scheduled flights, unless otherwise specified; requests for private charters must be made directly with DiscoverTurkey. Should you cancel or change your air reservation once flights have been ticketed, cancellation and change fees may apply. Air, seat and meal requests are the sole responsibility of the traveler. We cannot be held responsible for aircraft or seat assignment changes made by the airline. Note that regional flights overseas often will not accept advance seat or meal requests. Clients are responsible for reconfirming all flights within 48 hours of each flight. Travellers are responsible for providing DiscoverTurkey with official (airline issued), complete and up-to-date international flight details. Ground transportation is provided by air-conditioned vehicles, unless otherwise specified.


Accommodation classification is based on a combination of factors including price, location and quality. In remote areas accommodation may be provided on a best available basis. Prices are based on double occupancy rooms with private bath facilities, unless otherwise requested or stated. DiscoverTurkey reserves the right to substitute comparable accommodations without notice.

Passports and Visas

All tour participants must be in possession of a passport valid for six months from their date of arrival in any foreign country. For some tours, you will also need to have multiple consecutive blank visa pages within your passport (the number varies depending on the destination(s)). It is the sole responsibility of the tour participant to secure a valid passport with sufficient blank pages for immigration and visa stamps. Although DiscoverTurkey cannot be responsible for visas unless a specific arrangement is made, we are happy to assist you in securing any necessary tourist visas. Please let DiscoverTurkey know if you would like us to obtain visas for you.


All baggage is transported at owner’s own risk. Please check directly with the airline for specific baggage allowances. DiscoverTurkey arrangements and tour costs are based on one suitcase and one carry-on bag per traveler. If you anticipate that your luggage will exceed this amount, please contact us as soon as possible so that we can arrange larger vehicles for airport transfers and sightseeing accordingly. All money, valuables and travel documents should be packed in a carry-on bag for which you are responsible at all times. DiscoverTurkey can not be responsible for loss or damage to baggage. Insurance is strongly recommended.

Health and Physical Condition

Participants are understood to be in sufficient good health to undertake foreign travel. DiscoverTurkey requests that all travellers notify us in writing as early as possible of any physical or health conditions or other special needs while traveling (e.g., wheel chair requirements, access to refrigerators to store medications, dietary requirements or allergies, requests for large seats, limited walking ability during touring, schedule requirements, etc.). We make this request to ensure that your comfort and convenience are taken into consideration for all travel services we arrange. We will make reasonable efforts to accommodate the needs of our travellers. In cases where we cannot accommodate a traveler’s special needs, persons requiring this assistance must be accompanied by a companion who will be responsible for independently providing the needed assistance. We regret that we cannot provide special individual assistance to travellers with special needs for ordinary daily activities, such as walking and dining. Unless specific arrangements have been confirmed with DiscoverTurkey, in no instance will we or our suppliers physically push wheelchairs or lift or assist participants onto or off of transportation vehicles.

Medical Costs and Insurance

DiscoverTurkey strongly recommends that, before traveling, you review your health and other insurance to ensure you have coverage appropriate to meet your needs, and those of your family and dependents, in case of any personal injury or loss of property. We also recommend consulting with your doctor six to eight weeks prior to your trip for advice on travel medications and recommended prophylaxis and vaccinations. Travellers are responsible for verifying all health conditions at each travel destination. Furthermore, DiscoverTurkey strongly recommends the purchase of comprehensive travel insurance and medical evacuation coverage. Any questions about what travel insurance does or does not cover should be addressed directly to the travel insurance company. Travel insurance, medical evacuation and hospitalisation costs are not included in the tour price.

Alterations of Arrangements

Voluntary changes made by tour participants after the itinerary has been finalised will be subject to a $100 charge per change, in addition to the costs required for the changes, if any. Spelling corrections to clients’ names after air tickets have been issued are subject to airline revision fees. Should events beyond our control require it, DiscoverTurkey reserves the right to alter or modify the itinerary without advance notice, to withdraw any tour component from your trip and/or to substitute a tour component of equal standard. Any costs resulting from such modifications shall be the responsibility of the tour participants. If any trip has to be delayed due to bad weather, travel conditions, flooding, flight or other transportation delays, over booking, government intervention, acts of war, acts of terrorism, sickness or any other contingency beyond the control of DiscoverTurkey, the additional costs of the delays and rerouting will not be included and will be the responsibility of the tour participant. If a tour is canceled, our liability is limited to a full refund of your tour payments, and we will not be liable for any other costs, damages, or refunds of any kind for any loss, delay, inconvenience, disappointment, or expense whatsoever in such circumstances. If, for reasons beyond our control, a tour in progress must be interrupted or cancelled, we will, in good faith, consider refunding a portion of the price, depending on our actual costs incurred, compared to the tour in your itinerary.

Limits on DiscoverTurkey’s Responsibility

Your trip will be arranged by DiscoverTurkey acting only as agents for the hotels and other places of accommodation, tour companies, airlines and air charter companies, vehicle companies, railroads, ship lines, and other vendors and their owners or contractors (“our supplier associates”) providing accommodations, touring, transportation or other services included in your trip. DiscoverTurkey does not own or operate any entity which is to or does provide goods or services for your trip. All such entities are independent contractors. As a result, DiscoverTurkey cannot be liable for any negligent or wilful act of any such entity, their employees or agents or of any third person. All vouchers, coupons, exchange orders, receipts, contracts and tickets issued by DiscoverTurkey are issued subject to any and all tariffs, terms and conditions under which any such accommodations, sightseeing, transportation or other services are provided by our suppliers.

Travellers should be aware that your government travel and health advisories may exist, and that your country may not maintain full diplomatic relations with all countries. In the event of an emergency, your country’s consular services may not be available in all areas. DiscoverTurkey can accept no responsibility or liability for passenger health or safety. All travellers should be prepared for unexpected changes in the itinerary, and should arrive with a flexible attitude toward their visit and with the understanding that it is impossible to control, foresee, or guarantee all aspects of the tour. You agree to present any claims against us within 30 days after the tour ends, and to file any suit within one year of the incident, and you acknowledge that this expressly limits the applicable statute of limitations to one year. DiscoverTurkey maximum liability, for any reason whatsoever, will be limited to the amount paid to DiscoverTurkey for its services. All disputes will be governed by Turkey law and subject to the sole jurisdiction of courts located in Istanbul.

Comprehensive travel insurance (including trip delay, trip cancellation, trip interruption, and baggage) and health, accident and medical evacuation insurance are strongly recommended.

Neither DiscoverTurkey nor any of their affiliates or agents, shall be or become liable or responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodations, transportation, touring, or other services provided resulting directly or indirectly from any acts of God, fire, breakdown in machinery or equipment, acts of government or other authorities, wars whether declared or not, hostilities, acts of nature, animals, criminal acts, acts of terrorism, civil disturbances, strikes, riots, thefts, pilferage, loss or damage to baggage, illness, allergic reactions, disease, epidemics, quarantines, medical or customs regulations, financial defaults of service providers, delays or cancellations of or changes in itinerary or schedules, or from any other causes beyond the control of DiscoverTurkey including, without limitation, any act of negligence or breach of contract by any independent third party who is to or does supply any goods or services for your trip, or for any loss or damage resulting from insufficient or improperly issued passports, visas or other documents, and that neither DiscoverTurkey nor any of their agents shall be or become liable or responsible for any additional expenses or liability sustained or incurred by you as a result of any of the foregoing causes. The services provided by our suppliers are subject to the laws of the place where the services are provided and any conditions imposed by those suppliers. The liability of the suppliers may be limited by their tariffs, conditions of carriage, tickets and vouchers, and international conventions and agreements.

Payment of tour fees shall constitute consent to all provisions of this Agreement as set forth herein.